Jobs Work for Enham Trust Supported Housing Officer Permanent | Full Time (37.5 hours per week) | Enham Alamein | £24,000 to £27,000 per annum DOE We are Enham! Together we have been making a difference to the lives of disabled people for the last 100 years and we are looking forward to continuing this for the next 100 years! Together we explore opportunities with people so they can live the lives they choose by overcoming limitations and expanding possibilities. Through first class care, personal development, housing options, and employment, we support people to exercise individual choice and control in their lives. We live by our values, TOGETHER we do amazing, we WOW people every day and we dare to be DIFFERENT! The Role We are looking for a Supported Housing Officer to join our fantastic Housing team. This is a role that will deliver efficient and effective customer experience. You will be responsible for providing delivery of high-quality housing and support services to Enham customers considering at all times their needs and vulnerabilities and putting them at the heart of service deliver. Alongside this, you will maintain strong professional relationships with partners and stakeholders whilst upholding the Trust’s reputation and delivering to its aspirations. This is a brilliant opportunity to make a real difference to both the team and our clients! As our Supported Housing Officer, you will: Deliver a friendly, professional, and proactive customer service to external/ internal customers and stakeholders. Take a tailored approach whilst providing support to clients with different requirements through a range of activities, including tenancy sustainment, welfare benefits advice, supporting independent skills, financial advice and living safely and securely. Ensure a safe, supportive environment by reporting repairs and managing the health, safety and cleanliness of our schemes and conduct risk assessments as required. Regularly update the customer records on the housing management system in a timely manner and ensure any action required is taken promptly. Demonstrate leadership to drive improvements within the department and provide a first-class service to customers. Assist with general administrative tasks and file maintenance as required. What we are looking for from you! Strong organisational skills with ability to remain focussed under pressure Understanding of GDPR and Safeguarding legislation and requirements. Strong customer service skills including excellent communication and interpersonal skills. Experience of working in a housing/supported housing service. Ability to prioritise workload. Experience of working within a diverse, fast-paced customer facing role Some of the perks! Rising holiday entitlement starting at 33 days including statutory bank holidays Discounted healthcare membership Cycle to work scheme Pension scheme with matched employer contributions up to 6% Flexi-time arrangements (dependant on job role) Learning and Development scheme offering you internal and external training Apply The closing date for this vacancy is 17 January 2022. ***Please note that we will be conducting a rolling programme of short-listing and interviewing and reserve the right to close this vacancy at any time, therefore we recommend you apply as soon as possible to ensure you do not miss the opportunity.*** To apply, please email your CV and cover letter explaining why you think you are the perfect fit for this position to our recruitment team at [email protected] , quoting the job title and job reference: SHO/AN in the subject field. IMPORTANT INFORMATION Enham Trust is accredited as a Disability Confident Leader; as part of this commitment all disabled applicants, who meet the minimum criteria, will be guaranteed an interview. To be considered under the Guaranteed Interview Scheme it’s vital that you declare your disability, impairment or long-term health condition when you apply. Enham Trust is an equal opportunities employer and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity status. Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK.