Enham Trust is committed to providing high quality services to everyone we deal with however, sometimes mistakes are made. Enham Trust views complaints as an opportunity to learn and improve as well as a chance to put things right for the person making the complaint.

A complaint may be made by anyone who receives, requests or is affected by our services. If the complainant is unable to make the complaint themselves we will accept a complaint from a third party provided the complainant has personally requested the third party to act on their behalf.

We operate a two stage Complaints Procedure. To request a copy of our complaints policy or to make a complaint, please contact us on 01264 345800 or email [email protected]