Enham Trust is committed to providing high quality services to our customers, however, we recognise mistakes can sometimes be made. Enham Trust views complaints as an opportunity to learn and improve as well as a chance to put things right.

A complaint may be made by any Service User who receives, requests or is affected by our services. In the event an individual is unable to make the complaint themselves, we ask that the complaint is processed by a third party. The third party will need permission from the complainant to act on their behalf.
  

Download our complaints policy here

 

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FOR TENANTS ONLY:

 
To make a complaint, download our Complaints Procedure Summary and access the annual report and governing body response, please visit https://www.aster.co.uk/contact-us/complaints.
 

Download our Housing Ombudsman Self-assessment here

 

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FOR ALL OTHER COMPLAINTS:

 

Download our Complaints Procedure Summary here

Complete our complaints form here