As ever, there is a risk of unplanned power outages at any time. This can be unsettling for individuals who require care and support as access to this may be affected. We understand the importance of having access to support during a power cut and encourage those we support to take the appropriate measures you need to secure this in advance.

Scottish and Southern Electricity Networks (SSEN) offer a priority service available to individuals who may require support during an unplanned power outage, irrespective of energy provider. Their welfare teams can help keep you safe and comfortable until the power is back on.

Should you wish to sign up to SSEN’s free priority services register or find out more information about this support service, please click here.

You can also visit SSEN’s Power Track map to view real-time power cuts and outage details by location.

If you have any questions or concerns, please speak to your energy provider.



Preparing yourself and planning ahead

There are things that you can do to plan ahead of a potential power outage. Here are some tips for you:

Monitor for news of a power cut in your area. There would likely be regular updates provided by reputable online news services.

Have a battery torch, glow sticks or other means of safe lighting to hand.

Keep your mobile well charged and consider an additional power pack.

Check with your GP if you think you may need to use medical equipment at a different time to your normal routine.

Familiarise yourself with fire exits in your building.

Take connections with your neighbours beforehand, a local support network can be invaluable. Consider exchanging telephone numbers with people you trust.


If you are made aware that an outage is going to occur later that day or the next day, here are some things you can do at that time:

Prepare a snack and fill a flask beforehand.

Keep your fridge and freezer closed.

Wrap up warm – wear plenty of layers and keep extra blankets within easy reach.

Ensure you have at least half a tank of fuel in your car in case of emergencies.

If you have medical equipment and/or stairlifts, please ensure you move to be near any essential equipment before 4pm.

Stay fire safe and remember naked flames are a fire risk. Please use guidance from your local council.


Please note any automatic doors in your home will automatically unlock to become a manual door during power cuts, providing you with a safe way in and out. Please consider your own security, stay at home where possible, and stay vigilant.

If your building has a lift, please do not use it after 3.50pm on days where power outages have been confirmed.

If you have a door entry system, it will not function – please use alternative routes to exit the building.

In the unlikely event you cannot enter the building, please use your connections with neighbours to help.

If your garage has roller doors or powered gates, please remove your vehicle before 3.50pm if you are likely to need it during a power outage. After 7pm, any planned power outage should be completed.