After successful testing on Sunday afternoon, we’re pleased to confirm that all Enham colleagues should be able to access Aster systems and our Enham specific spaces on their new Aster laptops.

Enham colleagues should now start using their new Aster built laptop and Aster computer account if you have been provided one.

We’d like to remind you of a few things you’ll need to do in order to get the most out of your new device. Please read the following carefully.
 

---

 
Syncing your Central Store:

All Enham colleagues will need to sync their Central Store in order to access their team files. We have put together a self-help guide which you can access via Aster’s ‘ServiceNow Knowledgebase’ here: https://astergroup.service-now.com/sp?id=kb_article&sys_id=762cb9f41be9f15083b4eb53b24bcb99.

Training support:

Should you require any support with regards to the new systems Enham colleagues will use going forward, please contact [email protected]. Alternatively, a team dedicated to supporting you with all-things systems integration will be on site for the next two weeks and happy to provide in-person assistance.

Mobile phone reconfiguration:

Please be aware that those colleagues who use a work mobile phone will need to reconfigure these for email (excluding Care at Home colleagues). If you require support with this, please contact the Aster Group IT Service Desk (details below).
 

---

 
If you have any questions or concerns about using your new laptop, or need to report a problem, please contact the Aster IT Service Desk using the below contact details:

Call: 0333 207 6669
Email: [email protected]

You can also visit the ServiceNow Self-Serve portal at https://astergroup.service-now.com/sp/?id=index or speak to a member of staff from our IT, Systems and Training teams who are on site providing face-to-face support.
 

Thank you to the colleagues who supported with testing over the weekend, and to the team behind the migration. We look forward to working much closer with our Aster colleagues.