Permanent | Full time (37.5 hrs) | Swindon and the Southern Region | £21,225 - £26k per annum DOE

As our Information, Advice and Guidance (IAG) Manager you will hold local responsibility for contract and staff & volunteer management. You will ensure the service is delivered to support disabled people living in Swindon to access, manage and live with their direct payments or personal health budgets. You will be joining Enham Trust, a leading UK disability charity, as part of a team that transforms the lives of thousands of disabled people every year.

You will be an enthusiastic, committed, and passionate person who shares our ethos and values of breaking down barriers for disabled people.

The role

You will be managing a team to support disabled individuals in receipt of direct payments or personal health budgets whereby they will;

  • Plan what support they require and are eligible for.
  • Provide support with budgeting.
  • Recruit Care Assistants – providing advice and guidance on employment legislation, interviewing process and contracts of employment.
  • Setting up direct payments, managing accounts and providing payroll services.

You will be required to work and engage with multiple stakeholders including carers, social services, family members and other representatives. You will attend contract reviews and other meetings with purchasers & partner agencies, ensuring actions are implemented within the team

You will be responsible for local contract management and ensuring that KPI’s, reporting requirements and internal quality standards are achieved.

The role will be based in Swindon but will require significant travel across the region to support contract delivery.


Ideally, you will have experience of working with people with disabilities and/ or long term health conditions of all ages, and hold an NVQ Level 3 (or equivalent) in information, advice and guidance.

You will:

  • Have experience in coaching and managing a team.

  • Have experience of working in or managing an advisory and/or facilitative role.
  • Have extensive knowledge of Direct Payments and Personal Health Budget legislation.
  • Possess excellent oral and written communication skills with the ability to communicate with a wide range of audiences in a variety of different ways.
  • Have excellent organisational skills and ability to manage competing priorities.
  • Be comfortable with lone working when required (though full advice and training will be given).

In addition, you may have:

  • Knowledge and understanding of Safeguarding and the Mental Capacity Act

For more information please see our job description and person specification.

What you’ll get:

  • Rising holiday entitlement starting at 33 days including statutory bank holidays
  • Discounted healthcare membership
  • Cycle to work scheme
  • Pension scheme with matched employer contributions up to 6%
  • Learning and Development scheme offering you internal and external training


The closing date for this vacancy is 20 June 2019.

To apply, please email your CV and Cover Letter explaining why you think you are the perfect fit for this position to our recruitment team at [email protected], quoting the job title and job reference: V86 in the subject field.



Enham Trust is accredited as a Disability Confident Leader; as part of this commitment all disabled applicants, who meet the minimum criteria, will be guaranteed an interview. To be considered under the Guaranteed Interview Scheme it’s vital that you declare your disability, impairment or long-term health condition when you apply.

Enham Trust is an equal opportunities employer and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.

Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK.