Job Reference: V40

Contract Type: Full time, Permanent

Location: Enham Alamein, Andover

Hours: 37.5 per week

Salary: £19,000 gross per annum

Closing Date: 20 August 2018

Role Overview

Working as part of the Information, Advice and Guidance (IAG) Finance and Support team, which supports our clients to manage their Direct Payment or Personal Health Budget as independently as possible. Supporting the teams to deliver IAG contract requirements, Key Performance Indicators (KPI’s), reporting requirements and achieving internal quality standards in the delivery of managed accounts, customer service and administration.  

The role requires the ability to travel across the region to support contract delivery.

What you will be doing


  • Deliver high quality customer service to all stakeholders, including; commissioners (Local Authorities LA and Clinical Commissioning Groups (CCG), clients and remote IAG teams.
  • Manage administration aspects of managed accounts / 3rd party direct payments services for clients, in line with contract requirements, ensuring KPI’s and internal quality standards are achieved.
  • Ensure income received and payment requests for suppliers are authorised in the required manner and accurately entered onto relevant systems.
  • Provide information on the services we provide for any new enquiries and sign post as required.
  • Provide administration support to IAG central and remote teams, including logging referrals and allocating.
  • Provide recruitment support to clients and remote DP teams, including: placing adverts, receiving and collating applications, supporting with arranging interviews, as required.
  • Support with the production of monitoring reports for management and commissioners.
  • Responsibility for the administration of IAG systems, ensuring correct processes are followed.
  • Any other duties that may be required from time to time.


  • Ensure all work is carried out in line with Enham Trust and IAG policies and procedures.
  • Ensure contract and legislation requirements are met and KPI’s and internal quality standards are achieved.
  • Contribute to service improvement, working collaboratively with the team to achieve greater quality of services.

People Management

  • Support any volunteers in accordance with volunteer guidelines.

For more information please see our Job Description and Person Specification. (For Indeed users – )

Enham Trust

We have been making a difference to the lives of disabled people for over 90 years. We explore opportunities with people so they can live the lives they choose by overcoming limitations and expanding possibilities. Through personal development, housing options, and employment, we support people to exercise individual choice and control in their lives.


Successful applicants will be required to;

  • Undertake a Disclosure and Barring Service (DBS) check
  • Provide proof of their right to work in the UK.
  • Provide two references


If you are looking for your next challenge in a role that changes lives, then email a CV and cover letter to [email protected]

Other Information

  • Enham is committed to safeguarding and promoting the welfare of its staff and customers. We expect all our staff to be aware of their responsibilities to protect staff and customers from abuse or harm. Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK. Enhanced DBS criminal record checks will be carried out as part of our selection process.
  • Enham Trust is an Equal Opportunities Employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity. We operate under the Disability Confident accredited scheme so please make this clear in your application. Enham Trust is committed to securing genuine equality in all of its activities as an employer and takes part in the Disability Confident Scheme. Enham Trust has now been accredited as a Disability Confident Leader. As part of our commitment to being a Disability Confident Leader, all disabled applicants who meet the essential criteria for a job vacancy will be interviewed. To be considered under the Guaranteed Interview Scheme, applicants will need to declare that they have a disability. When submitting your application please indicate that you consider yourself to have a disability, impairment or long-term health condition. 

Indeed reference: INDHP